Collection: Shipping, Refund and Exchange Policies
ALL SALES ARE FINAL
LaLa She Boutique is NOT responsible for the following:
- Delays with USPS shipping
- Products that are lost or damaged in the mail. The USPS or UPS will be responsible once we ship the packages.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
Alternatively if you have an item that does not work for you we have a group specifically for re sell items. This exchange will be between you and the buyer.
Shipping Policy
FREE SHIPPING ON US ORDERS OVER $50
Orders over $50 qualify for Free Ground Shipping within US States. (Alaska + Hawaii Included)
UNITED STATES SHIPPING
Orders with Ground Shipping can take up to 48-72 hours to be processed and shipped.
The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.
GROUND SHIPPING
Ground Shipping is a flat rate of $5, and orders over $50 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 24-48 hours and arrive in 4 to 7 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
3 DAY SHIPPING
3 Day Shipping is a flat rate of $9. All 3 Day Shipping orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
2ND DAY AIR
2nd Day Air is a flat rate of $18. All 2nd Day Air orders confirmed before 10:00 a.m. PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
OVERNIGHT SHIPPING
Overnight Shipping is a flat rate of $25. All Overnight orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays). To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
GROUND SHIPPING
Ground Shipping is a flat rate of $5, and orders over $50 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 24-48 hours and arrive in 4 to 7 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
3 DAY SHIPPING
3 Day Shipping is a flat rate of $9. All 3 Day Shipping orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
2ND DAY AIR
2nd Day Air is a flat rate of $18. All 2nd Day Air orders confirmed before 10:00 a.m. PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
OVERNIGHT SHIPPING
Overnight Shipping is a flat rate of $25. All Overnight orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays). To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
Do you ship to P.O. Boxes or Military APO/FPO addresses?
We ship to APO/FPO and PO Boxes with standard shipping for $5, and orders over $50 qualify for free ground shipping.
Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping.
APO/FPO return information
Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping.
APO/FPO return information
ALASKA & HAWAII:
Ground Shipping is a flat rate of $7, and orders over $50 shipped within the Continental United States (Alaska + Hawaii) qualify for Free Ground Shipping. Orders are shipped to Alaska and Hawaii via the United States Postal Service (USPS) for a flat rate of $7. Delivery to Alaska & Hawaii generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
Expedited shipping is available in some areas of Alaska and Hawaii for $18 with an estimated delivery of 2-3 business days, once shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
US TERRITORIES:
Orders shipped to US territories are a flat rate of $13.
Delivery to US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
Ground Shipping is a flat rate of $7, and orders over $50 shipped within the Continental United States (Alaska + Hawaii) qualify for Free Ground Shipping. Orders are shipped to Alaska and Hawaii via the United States Postal Service (USPS) for a flat rate of $7. Delivery to Alaska & Hawaii generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
Expedited shipping is available in some areas of Alaska and Hawaii for $18 with an estimated delivery of 2-3 business days, once shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
US TERRITORIES:
Orders shipped to US territories are a flat rate of $13.
Delivery to US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
Can I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please contact us via phone or live chat as soon as possible at 1-866-918-5858.
In some cases, we may be able to change your address after being shipped. UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.
In some cases, we may be able to change your address after being shipped. UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.
Will I be charged extra for items shipped separately?
There are no additional shipping charges for items that ship separately. You will be charged a flat rate for shipping and handling for each order placed.
Will my package require a signature?
Packages with a subtotal of $550 or higher will be shipped with a signature required for delivery. Eligible customers will be offered the option to opt out of a signature required where order totals exceed $550. Customers who opt out of required signatures assume total responsibility for lost, stolen or damaged packages.
How do I track my package?
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.
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