Collection: Shipping, Refund and Exchange Policies
We so excited to now offer Exchange Policy! As a very small boutique business we have to watch our margins and offering free shipping + low prices returns or exchanges have not been an option for us. However we feel making our customers feel confident, comfortable and happy in Lala She Fashion is our sole purpose for existing!
We now offer store credit for any product(s) purchased after June 21, 2019 that are unworn, unwashed, unaltered, with attached tag and/or box, and are in original condition (Excludes sale items, Items purchased with a store credit, a product $30 or less, items that came with a free gift, clearance, jewelry, and bath & body). Exchange needs to be shipped back to us within 15 days after the day they have been shipped.
Using https://lalasheboutique.myreturnscenter.com/
LaLa She Boutique is NOT responsible for the following:
- Delays with USPS shipping
- Products that are lost or damaged in the mail. The USPS or UPS will be responsible once we ship the packages.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
Alternatively if you have an item that does not work for you we have a group specifically for re sell items. This exchange will be between you and the buyer.
FREE SHIPPING ON US ORDERS OVER $50
Orders over $50 qualify for Free Ground Shipping within US States. (Alaska + Hawaii Included)
UNITED STATES SHIPPING
The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
GROUND SHIPPING
Ground Shipping is a flat rate of $5, and orders over $50 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 24-48 hours and arrive in 4 to 7 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
3 DAY SHIPPING
3 Day Shipping is a flat rate of $9. All 3 Day Shipping orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
2ND DAY AIR
2nd Day Air is a flat rate of $18. All 2nd Day Air orders confirmed before 10:00 a.m. PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays).To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
OVERNIGHT SHIPPING
Overnight Shipping is a flat rate of $25. All Overnight orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PST (1 PM EST) will be shipped on the following Monday (excluding holidays). To determine shipping days, begin with the first business day after your order is shipped. Original shipping is non-refundable once shipped.
Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 4-10 business day Ground Shipping.
APO/FPO return information
Ground Shipping is a flat rate of $7, and orders over $50 shipped within the Continental United States (Alaska + Hawaii) qualify for Free Ground Shipping. Orders are shipped to Alaska and Hawaii via the United States Postal Service (USPS) for a flat rate of $7. Delivery to Alaska & Hawaii generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
Expedited shipping is available in some areas of Alaska and Hawaii for $18 with an estimated delivery of 2-3 business days, once shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
US TERRITORIES:
Orders shipped to US territories are a flat rate of $13.
Delivery to US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS). Original shipping is non-refundable once shipped.
In some cases, we may be able to change your address after being shipped. UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.